About the Standard

​ISO 20000-1 is the international standard for delivering high-quality IT services. It ensures that IT processes are reliable, efficient, and aligned with business needs.

What It Covers

Benefits

• Incident and problem management

• Change and configuration control

• Service level management

• IT service design and delivery

• Continuous monitoring and improvement

• Improves IT service reliability and performance

• Reduces downtime and service disruptions

• Ensures consistent and professional IT support

• Increases customer satisfaction

• Aligns IT services with organizational goals